Terms and Conditions
The following Terms and Conditions (in addition to the documents referred to in them) govern your use of our mobile application and its related sites, services, applications, and tools. By using MotoFix.ae, you confirm that you understand these Terms and Conditions and that you agree to abide by them. Please read the Terms carefully and if you do not accept the Terms, do not use the mobile application.
Changes to Terms
We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the mobile application. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the mobile application and/or close your account. If, however, you continue to use the mobile application after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
About MotoFix.ae
MotoFix.ae (referred to as “Moto Fix”) is a mobile application operated by Motofix technologies (FZE), registered in Government of Sharjah, Sharjah Research Technology and Innovation Park Free Zone Authority under license number 6556. The registered address is PO Box 117397 in Sharjah, United Arab Emirates.
Vehicle Servicing Online
All our service packages online are based on service and labor charges only and do not include any parts cost. Parts cost will be additional and will be agreed and paid in full by the customer after completion of the service but prior to the vehicle delivery.
Collection and Delivery
Our free collection and delivery service is a service where either Moto Fix or one of our approved service agents will collect and deliver your vehicle to you for free when you purchase any service package online. The driver will arrive at the agreed location you provide at the time of placing the booking and will carry out an onsite inspection / damage report which once checked you must sign to confirm. This report will then be sent to you via email and SMS to the information you provided upon registration on MotoFix.ae.
Payment
Payment Must be made online to secure your booking using our secure payment gateway. At the time of the booking we will only charge you for the service package. Please remember our service packages do not include parts and these incur an additional cost. Once the free vehicle health check has been carried out we will then send you the price for the parts and the price for any additional work your car requires. The service parts must be paid for but the additional work is your choice. You are free to repair your vehicle elsewhere. Visa or MasterCard debit and credit cards in AED, USD, SAR, OMR & QAR will be accepted for payment.
Vehicle Parts
For parts, you have two options at the time of booking. Option one is that you supply your own parts. Option two is that you buy your parts from Moto Fix. We will provide you with either Genuine parts or aftermarket parts according to your affordability and budget. All our parts come with a twelve month or 10000 KM warranty / guarantee over defective products and are sourced at the lowest price and highest quality.
Warranty
Parts warranty is only for manufacturing defects, wear and tear of components is not covered under the warranty policy. Warranty certificate will be provided once the services are completed and only after the payments are made. Start and end date of the warranty will be mentioned in the warranty certificate. Any electrical component failure is not covered under the warranty. Warranty will get void in case any alterations (part uninstalled/reinstalled/damaged etc.) are observed in the jobs/repairs performed by MotoFix.
Law and Jurisdiction
Every service contract with us will be governed by UAE law and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates unless the physical inspection of the car takes place in a different country, in which case it will be governed by that respective country’s law and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the country we operate in.
Privacy Policy
Please view our privacy policy page. Our Privacy Policy can be found at https://MotoFix.ae/uae/privacy-policy.
Allowed Use
The access and use of this mobile application is only allowed for your personal, non-commercial purposes. This means this mobile application may only be accessed and used directly by a private individual. It is strictly prohibited to access and use this mobile application for anything other than for your personal, non-commercial purposes.
Contact Us
Email at info@MotoFix.ae
Telephone customer services on (04) ___ ____
Write to us at P.O BOX 117397 Sharjah
Refunds and Cancellations
Refunds and cancellations will only be allowed before seven days of the service date. If you cancel anytime under seven days leading up to your service date then no refund will be provided. For cancellations and refunds please email accounts@MotoFix.ae with the subject field as refund and cancellation along with your name and vehicle registration. Example: REFUND AND CANCELLATION – MICHAEL ADAMSON – V 41369
VAT
MotoFix is currently exempt from VAT in accordance with UAE regulations for new businesses. This means all our listed prices and transactions through the MotoFix app are not subject to additional VAT charges, making our services more accessible to our customers.
Cookies
We collect standard internet log information and details of visitor behavior patterns through the use of cookies when you visit MotoFix.ae. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information anonymously. We will not associate any data gathered from this site with any personally identifying information from any source.